Frequently Asked Questions
Everything you need to know about your Matin Kim experience.
How long does shipping take for international orders?
International orders typically arrive within 7-14 business days via DHL or EMS, depending on your location and customs processing times.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer.
Are your products authentic Matin Kim items?
Yes, our online store is the official destination for Matin Kim. All products are 100% authentic and shipped directly from our headquarters in Seoul, South Korea.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized regional payment gateways like Eximbay to ensure a secure checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Do I need to pay customs duties and taxes?
Import duties and taxes are not included in the item price and are the responsibility of the recipient. These fees are determined by your local customs office.